IT Support.

By Posted in - on March 29th, 2021

Desktop Support Analyst, Architectural Firm, London, temp-perm role, £32,000 p/a

Our client an Architectural firm based in London is looking for a Desktop Support Analyst to provide efficient first/second line IT support.  This is a 6-month role with a view to becoming permanent and is to start ASAP.

The main duties of the Desktop Support Analyst are:

  • Providing efficient desktop support, responding, and resolving user issues within agreed timeframes
  • Deployment of Applications Plug ins and Scripts
  • Day to day management of users, onboarding and offboarding staff, setting up telephone system, assigning licences etc
  • Control of computer assets and maintaining accurate records
  • Setup Conference rooms; Audio, Video Conferences, Web Conferences, Teleconferences and events
  • Resolve printer issues
  • Control stock, ordering new supplies as appropriate
  • Assistance with desk moves to ensure hardware properly moved and cabling is correct
  • Manage and maintain a healthy fleet of loan IT equipment
  • Report on Helpdesk statistics
  • Support of other corporate systems
  • Provide training/coaching
  • Assist with network, storage, backup/recovery and server support (if necessary)

Key skills and experience

  • Excellent communication skills and good written English
  • Advanced Microsoft Windows 10 experience with accreditation
  • Experience in strictly enforcing an agreed service profile & application framework, communicating back any potential breach of non-approved actions
  • Security basics (NTFS, File shares etc)
  • Anti-Virus and Anti-Malware remediation
  • Software distribution solutions
  • Virtualisation technologies (vmWare)
  • Windows Server & Active Directory services
  • Group Policy
  • DFS
  • DHCP
  • DNS
  • Basic/Advanced TCP/IP & Network support skills
  • Microsoft Windows Server 2010 and above basics
  • Video conferencing support
  • O365 Administration and App basics
  • Advanced Microsoft Windows 10 experience with accreditation

Service SLA orientation and experience (ITIL qualification desirable)

Job Information

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