Customer Service Administrator.

By Posted in - on August 3rd, 2022

Standards Agency, London, FTC

Our client is an Internationally known standards setting organisation with a first-class reputation. They are looking for a personable, Customer Service Administrator to support a growing team. The team prides itself on a positive work environment with friendly committed colleagues. Amazing benefits include 25 days holiday, private medical and pension scheme. A hybrid working pattern is possible.

This will be to support the organisation’s sales and marketing activities by working to raise awareness of products, encourage and process sales.

The main duties of the Customer Service Administrator role are:

  • Supporting the global customer base in sales activities
  • Being the first point of contact for customers, providing customers with a polite, helpful & swift resolution to their query so that their needs are met
  • Proactively supporting customers and dealing with a range of enquiries by email, phone and occasionally in-person
  • Processing orders and payments by email or phone and arranging despatch of orders
  • Reconciling all payment types with the CRM system
  • Processing cheques and bank transfers
  • Liaising with the Finance Team and our bank to ensure the smooth processing of all orders.
  • Assisting with month-end reporting
  • Arranging shipments for key customers (ie subscribers): compiling reports, writing instructions and liaising with external parties
  • Managing product stock and packaging levels at the offsite warehouse
  • Updating system shipping data on a bi-annual basis
  • Supporting other team members with tasks
  • Working on ad-hoc projects as necessary

Skills and experience

  • Excellent spoken and written communication skills and in particular the ability to write clearly and concisely
  • A motivated and customer-focussed team-player who enjoys working closely and collaboratively with stakeholders at all levels
  • Positive and responsive attitude to problem-solving
  • Ability to plan, organise and prioritise work/ time effectively and adapt to changing priorities
  • Ability to use own initiative and to work / make decisions autonomously
  • Previous experience in a customer service role would be highly advantageous
  • Working knowledge of Microsoft Office (especially Excel) would be highly advantageous.
  • Ability to work flexibly, remain composed under pressure, and respond to conflicting demands efficiently

This is a great opportunity to work within a reputable institution!

Please click here and Apply Now!

Due to the large number of applications that we receive, only shortlisted applicants will be contacted.

Val Wade Recruitment are actively looking for applicants from underrepresented communities, and pride ourselves as an equal opportunities’ employer and agency.


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