Customer Service Advisor.

By Posted in - on November 3rd, 2017

Our client an Investment Company requires a Customer Service Advisor to support the Customer Service team with the day to day duties including responding to customer queries. The is a permanent role to start ASAP.

The main duties are:

  • Handling all inbound correspondence from both borrowers and lenders on a day to day basis.
  • Making sure accurate records are kept of communications with customers
  • Maintains current understanding of products, regulatory practices and procedures, service standards, processing and systems, and related service centre operations
  • Calling customers who have missed a payment with a friendly and good-humoured manner to arrange collection
  • Taking obscure customer queries away to IT or management to get resolution for the customer
  • Carrying out all office admin work as and when required
  • Liaising with and maintaining relationships with Partners, Brokers and Affiliates
  • Any other ad hoc duties as required

The successful candidate must have at least 2 years’ experience in an office environment in a customer focused position. You need to have excellent communication skills both written and verbal, able to work in a team and under own supervision, able to think of their feet and develop within the role. You need have a lively and good-humoured personality, an empathetic nature, keen eye for detail and computer and numeracy literate. A financial industry background is desirable but not essential.

Due to the large number of applications that we receive, only shortlisted applicants will be contacted.

This is a fantastic opportunity, apply now!

Job Reference: VWR9632_1509708690

Salary: £20000 - £25000 per annum

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Apply Now

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